When our mother had to go into care we rented her property for four years through John Roberts, who consistently did an excellent job of finding and vetting tenants and managing the letting. We always felt confident that our property was in safe hands. Sue Blake’s lettings team demonstrated excellent communication skills and problem-solving initiative whenever any issues arose, and their suggestions invariably proved to be wise and well-founded. In turn, they were always approachable and responsive, and our relationship with them always felt like a partnership rather than a commercial arrangement. I cannot rate them too highly.